CSR Customer Service Representative 客服代表
customer service representative (CSR)
客户服务代表（CSR）
以上为机器翻译结果，长、整句建议使用 人工翻译 。
The criminals then masquerade as the account holder in a call to the customer service representative (CSR) at the targeted financial service institution.
FORBES: Cybercriminals Phone It In
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